Returns & Exchanges

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Return & Refund

At [Brand], we carefully select every piece and ensure that each order is securely packaged before dispatch. This policy outlines the terms and conditions for returns, exchanges, cancellations, and refunds for purchases made through shahirivaj.online.

Damaged or Defective Items

If your order arrives damaged, broken, or defective, please notify us within 24 hours of delivery. To help us resolve the issue, kindly provide:

Your order number
Clear photos or a video showing the damaged item and its packaging

After reviewing and verifying your claim, we will offer either a replacement at no additional cost, subject to availability, or a full refund, according to your preference.

Change of Mind

As our collection includes carefully selected, made-to-order, and limited-stock pieces, we generally do not accept returns or exchanges for change-of-mind purchases. If you need additional information before placing an order, please contact us. We will be happy to provide further details or photos to help you make an informed decision.

Order Cancellations

You may cancel your order free of charge before it has been dispatched. Once an order has been shipped, cancellation is no longer possible. However, items that arrive damaged or defective remain covered by our policy outlined above.

Refund Method

Cash on Delivery (COD): Approved refunds will be transferred to the bank account details provided by the customer.
Bank Transfer: Refunds will be returned to the original account used for payment.
All approved refunds are processed within 5–7 business days.

How to Request a Refund or Report an Issue

For refund requests, damaged items, or any questions regarding your order, please contact our support team with your order number and a brief description of the issue.